AirFlo Range On Sale

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

With the following group of items you can quickly choose the correct parts for your Uno Plus using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Uno Plus. You can of course purchase the parts separately but they won't have the special bundle pricing.

1) Left or Right Uno Plus Add-On Kit

The AirFlo Uno Plus comes with left and right handles for two handed use. The handle is either left or right side and it's not that important which one you choose. If, in the future, you decide to upgrade to a Duo or Uno Plus you would choose the opposite side to match it.

2) Left or Right Suspension Module

There's one Suspension Module required and this is either the left or right side. If, in the future, you decide to upgrade to a Duo you would choose the opposite side to match the one you choose here. For further info on the correct spring (Light, Medium or Heavy) please look at the Payload Springs table on the right, or let us know your camera and gimbal and we'll help you decide.

3) Uno Gimbal Mount

The Uno gimbal mounts listed in the dropdown menu are compatible to use with the single suspension module. This is for use in the Uno Plus Dual handed configuration. 

4) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

5) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the AirFlo as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email as soon as it's dispatched.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

With the following group of items you can quickly choose the correct parts for your Uno using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Uno. You can of course purchase the parts separately but they won't have the special bundle pricing.

1) Left or Right Uno Add-On Kit

The AirFlo Uno requires one handle to use. The handle is either left or right side and it's not that important which one you choose. If, in the future, you decide to upgrade to a Duo or Uno Plus you would choose the opposite side to match it.

2) Left or Right Suspension Module

There's one Suspension Module required and this should match the Uno Add-On Kit side. For further info on the correct spring (Light, Medium or Heavy) please look at the Payload Springs table on the right, or let us know your camera and gimbal and we'll help you decide.

3) Uno Gimbal Mount

The Uno gimbal mounts listed in the dropdown menu are compatible to use with the single suspension module. This is for use in the Uno single handed configuration. 

4) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

5) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the AirFlo as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email as soon as it's dispatched.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

With the following group of items you can quickly choose the correct parts for your Duo using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Duo. You can of course purchase the parts separately but they won't have the special bundle pricing.

1) Left and Right Handles

The AirFlo Duo requires two handles to use it with two hands. The handles are in either left or right side and typically, you will need a pair of these to properly operate your AirFlo Duo.

2) Left and Right Suspension Modules

There's a left and right module so that you can use it in the dual handle (Duo) configuration. These should both be the chosen with the same strength spring from the pull downs.

3) Duo Gimbal Mount

The Duo gimbal mounts listed in the dropdown menu are compatible to use with the dual suspension modules. This is for use in the Duo two handed configuration. 

4) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

5) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the AirFlo as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email as soon as it's dispatched.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

With the following group of items you can quickly choose the correct parts for your Multi using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Multi.

1) Suspension Modules

There's a left and right module so that you can use it in the dual handle (Duo) configuration. These should both be the chosen with the same strength spring from the pull downs. Note: The handles aren't added here as the left and right handles come from the Uno Plus kit.

2) Duo Gimbal Mount

The Duo gimbal mounts listed in the dropdown menu are compatible to use with the dual suspension modules. This is for use in the Duo configuration. 

3) AirFlo Uno Plus Kit

The AirFlo Uno Plus Kit takes one of your suspension modules and turns it into  a single suspension / dual handle rig for extra stability. It comes with the left and right handles for use in both the Uno Plus as well as the Duo configurations. The choice of module side in the pull down isn't critical. It makes sense to select one side for the Uno Plus kit and the other for the Uno kit. That way, in the future, if you want to add to your 4th axis system, you can choose to get the appropriate side to match what you choose here.

4) Uno Gimbal Mount for Uno Plus Kit

The Uno gimbal mounts listed in the dropdown menu are compatible to use with a single suspension module Uno Plus. The most common is the 1/4-20 base mount which attaches to a 1/4-20 in the bottom of most gimbal handles. 

5) AirFlo Uno Kit

The AirFlo Uno Kit takes one of your suspension modules and turns it into  a single suspension / single handle rig for one handed use. The choice of module side in the pull down isn't critical. It makes sense to select one side for the Uno kit and the other for the Uno Plus kit (above). That way, in the future, if you want to add to your 4th axis system, you can choose to get the appropriate side to match what you choose here.

6) Uno Gimbal Mount for Uno Kit

Since the Multi can be used with both the Uno and Uno Plus configurations at the same time you will need a second Uno compatible mount to go with your the AirFlo Uno kit. 

7) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

8) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the multi as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email when it's dispatched.

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

Additional non-returnable items: 
Gift cards

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.

Refunds (if applicable) 

Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.

If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and send your item to: Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430, Australia.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 
We send your purchase with tracked delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). Your return mail should look similar to below but instead with the RA number we give you: 

ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a tracked shipping service or purchasing shipping insurance. You will also need to use a service that will get back to us within the 30 day return time-frame from your initial receipt of delivery.

Customs and Duties 
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.