Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers
Glider Pro 3 Duo - ScottyMakesStuff - smooth footage with 4th Axis - Z axis - and accessories for content creators and filmmakers

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged ready for dispatch within 1-2 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but there to give a general indication of the relative time-frames compared to the other services. Courier shipping time-frames are mostly at least double their quoted shipping times. Please also take into consideration the following info when deciding which shipping options you choose. 

Courier & AirMail Options

We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.

Couriers

Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry, unlike AirMail which is processed by Customs themselves.

One issue with couriers is their unrealistic estimated timeframes. Those timeframes on our website are automatically generated from the couriers and unfortunately, we can't change that.

Aramex and Fastway do pickups the day that we have them packaged and their tracking starts from pickup.UPS uses a third-party courier to uplift to the Sydney UPS Distribution Centre. The pickups are daily at lunchtime AEST. It takes 2 -3 business days before the orders are scanned in Sydney and this is when you will first see actual movement in you tracking. After your shipment leaves Australia, you'll find it will get to you quite quickly. 

Most other couriers are next day pickups and like UPS generally only show tracking movement once they are scanned in Sydney while they are getting ready for departure.

Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Standard AirMail - Estimated international delivery speeds

Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

Estimated international delivery speeds for Standard AirMail

These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country.

For the most up to date delivery speeds please see the following link https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Please bare in mind that time spent in Customs Quarantine is not included in this table.

Zone Country Standard Airmail

Zone 1:

New Zealand

New Zealand

 

6-12 business days

Zone 2:

China

China2

 

10-20 business days

Zone 3:

Rest of Asia

Hong Kong2, 4

 

12-19 business days

Indonesia2

 

17-25 business days

Japan3

 

8-18 business days

Korea2

 

10-20 business days

Malaysia2

 

7-17 business days

Singapore2

 

6-15 business days

Taiwan

 

7-17 business days

Thailand2

 

10-20 business days

Vietnam

 

7-17 business days

Zone 4:

USA & Canada

USA2

 

10-20 business days

Canada

 

10-20 business days

Zone 5:
Pacific Islands
Bangladesh

 

12-18 business days

Brunei

 

12-18 business days

Cook Islands

 

12-18 business days

Fiji

 

12-18 business days

Kiribati

 

12-18 business days

Macao4

 

12-18 business days

Micronesia

 

12-18 business days

Myanmar

 

12-18 business days

Nauru

 

12-18 business days

New Caledonia

 

12-18 business days

Pakistan

 

12-18 business days

Papua New Guinea

 

12-18 business days

Philippines

 

12-18 business days

Solomon Islands

 

12-18 business days

Sri Lanka

 

12-18 business days

Timor Leste

 

12-18 business days

Tonga

 

12-18 business days

Vanuatu

 

12-18 business days

Zone 6:

UK & Ireland

UK2

 

9-15 business days

Ireland2, 3

 

12-25 business days

Zone 7:

Major Europe

France2

 

9-20 business days

Germany2

 

9-20 business days

Italy

 

9-20 business days

Netherlands2

 

9-20 business days

Norway

 

9-20 business days

Spain2

 

9-20 business days

Sweden2

 

9-20 business days

Switzerland

 

9-20 business days

Covid-19: 

Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

 

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.

 

Policy

Scotty Makes Stuff products purchased by our customers are covered by a 12-month warranty against manufacturing defects as well as an initial 30 day, 'no questions asked' return policy.

Our 'no questions asked' policy lasts 30 days. If for whatever reason you don't like it then return it for a refund. If 30 days have gone by since delivery of your purchase, then, unfortunately, we can’t offer you a refund or exchange.

To also be eligible for a 'no questions asked' return, your item must be in the same condition that you received it. For further details regarding a return please read the "Refunds" section below.

The Scotty Makes Stuff '12-month warranty' which covers you against manufacturing defects will replace or repair the defective product if any manufacturing defect arises within 12 months of purchase. If found defective then we will decide to either repair or replace the whole product or just the defective part of the product. Any and all return shipping costs under the '12-month warranty' will be repaid or paid for by Scotty Makes Stuff. If the product failure is found not to be from a manufacturing defect then the customer will be required to pay all shipping and repair or replacement costs.

If your product is found to be defective on arrival, you will need to make your claim by contacting us within the first 7 days of the delivery date.

Additional non-returnable items: 
Gift cards

To complete your return, we require your order number so we can issue a RA number for the return.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund. We also include a $2 bookkeeping fee for cancellations.

Refunds 

30 day 'No questions asked' Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 1 week of receipt. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee (1.1%) will be taken away from the total before the refund is processed.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to: 


ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

Email: customerservice@scottymakesstuff.com

Phone: + 61 2 6500 4760

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and once we confirm you can send your item to:- Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430 Australia. Ph 02 6500 4760 Email: customerservice@scottymakesstuff.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged within 1 business days unless the item is a special order item such as a Glider Pro 3 and it's accessories.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but to give a general indication of the rough time-frames. Please also take into consideration the following info when deciding which shipping options you choose. 

Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason, we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic, to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Customs and Duties 
Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds". Any and all costs to us to return any product that is deliberately not received will come out of any potential refund.

If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the refund to cover our losses. 

Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

Glider Pro 3 Duo Bundle

GP3D

Tax included. Shipping calculated at checkout.

The Glider Pro 3 Duo is a no compromise 4th axis stabilizer built from the ground up for Pro's to make your bumpy gimbal footage silky smooth!

As a stand alone handheld 4th axis stabilizer it's now the the new benchmark for others to aspire to and with the huge range of gimbal mounts, it fits almost all handheld gimbals such as the Ronin S2, SC2, S & SC, Moza Air 2 & AirCross 2, Zhiyun Crane 2S, 3 & 2, Feiyu AK series, Tilta G2X and the list goes on!

Note: This is a special order item that takes 2 - 4 days till dispatch

Modular Design

It's modular design means the Glider Pro 3 Duo can be re-fitted in seconds to turn it into the Glider Pro 3 Uno and with the ever growing range of optional adaptors you'll have more ways to use your rig than ever before. 

You can add-on mounts for cars, bikes, body mounts, boats mount, you name it, you can mount it with our customisable mounts! The handles have extra strong 1/4-20 attachment points in the tops for mounting a Ready Rig for those long all day shoots.

 

We improved on the best!

The design goal was to improve every aspect from the softest all the way to the craziest filming movements.

  • To start, we redesigned the fluid damping to go from zero damping to an even higher level of damping than the original for those extreme shots
  • We added more stainless steel bearings to make it glide even softer
  • We made it stronger to take those heavier gimbals (I’m looking at you Ronin S!)
  • We’ve refined the geometry to take you from firm suspension all the way to the softest and most iso-elastic suspension. Think of it like going from an off-roader to luxury car suspension.
  • There’s so many little things that add up to a much better experience such as attachment points for adding field monitors and other gear. Simply offsetting the handles so that the rig leans ever so slightly forward makes a big difference. This prevents rigs from wobbling forward and aft which can translate into unwanted vertical bouncing. 

The Glider Pro 3 takes a bit more time to master than the Pro 2 did but once you come up to speed you’ll be able to achieve footage that is at least 20% smoother that the Pro 2 model. Once you master it you can even achieve footage that looks like it’s shot on rails!

Reviews

 

Gimbal Mounts

All adaptors can be inverted in seconds for an under-slung gimbal position.

Here's a list of the different size mounts and what gimbals they fit. Additional gimbal adaptors can be purchased separately.

Adaptor - suits circular handles sized:-  Gimbals
Small 24mm to 28mm  (15/16" - 1 1/8")  Feiyu MG V2
Medium 32mm to 36mm (1-1/4" - 1-7/16") Crane Plus, V2, V1, M, Moza Air and many more
Large 36mm to 42mm (1-3/8" - 1-5/8") Feiyu AK2000/AK4000, GoPro Karma 
X Large 42mm to 48mm (1-5/8" - 1 7/8") Crane 2, Ikan Pivot, Ikan DS2-A,  Axler WISP-20M
Non Circular Handle Gimbals
Moza Air 2
DJI Ronin S2, SC2, S & SC
Base Mount with single 1/4-20 screw - suits most handheld gimbals
Base Mount with single 3/8" screw
Tilta G2/G2X 
DJI Ronin M and MX - Needs SmallRig Ronin Adaptor Plate * see Note 1
Slotted Plate for custom mounts - 60mm x 120mm (2.5" x 5") 

Payload Springs

The Glider Pro 3 uses our own custom made springs made out of the finest spring steel (music wire) to give the smoothest range of motion.

The Glider Pro 3 Duo 4th axis stabilizer springs suit payloads from 700g to 9kg (1.5 to 20 pounds) with a iso-elastic range from 0.7kg to 6kg (1.5 to 13 pounds). For optimum performance we recommend using payloads between 1kg and 6kg (2 to 13 pounds).

The payload weight is worked out by adding all your equipment that is mounted to the centre of the stabilizer (camera, gimbal etc). If you mount say your field monitor and / or audio off the handles then that doesn't count towards the payload.

Note: If using just a single Glider Pro 3 Module all these figures are halved.

    A Compact  Powerhouse

    I think the huge plus for me is that I can take everything I need for a shoot; lights, audio recorder and field monitor and it all fits in a backpack so there’s no need for an assistant. But the real biggie is that you’ll be hard pressed to see the difference between footage shot on the new Glider Pro 3 rig and the footage shot on a system totalling many thousands.

    Some other important features;-

    • It’s built extra tough for the rigours of Pro use 
    • It allows you to use your gimbals mini tripod so you can rest your arms between takes
    • It’s adaptable with an ever growing eco-system of add ons for individualizing your rig
    • It’s been designed to be quiet so your audio won’t be ruined by the creaks and squeaks that those cheap Z stabilizers have.
    • And you don’t need a 10 pound padded shipping case to move it around. It all fits with heaps of room to spare in a backpack!
    • You can leave the tools at home with virtually tool-less adjustments in only seconds, not minutes
    • Pros can attach everything they need to your rig with multiple attachment points
    • A wide range of payloads
    • Dual independent adjustable fluid damping - from hard action to soft shots
    • Dual independent load adjusters to adapt to your rig
    • Adjust in seconds from high shot to upright to mid height to low (briefcase) mode with an under-slung gimbal
    • Get buttery smooth footage with ease
    • Built super tough from lightweight engineering polymers - Only 1.65kg (3.6 pounds)
    • Comes fully assembled 

     

    Quick-Start Guide for Glider Pro 3 Duo

    User Guide for Glider Pro 3 Duo

     

    What's in the Box?

    • Fully assembled Glider Pro 3 Stabilizer 
    • Socket and 3 x Allen keys for adjustments and spring changes
    • Detailed Instruction Manual

    Notes:

    1. The Ronin M and MX require you to have the SmallRig adaptor plate that can be found here at Amazon or at SmallRig.

     

    Specifications

    Weight - excluding extras 1.65kg (3.6 pounds)

    Operating Temperature Range

    -10C to 80C (14F-180F)
    Payloads (Camera, gimbal and any extras)
       Working payloads

    0.7 to 9kg (1.5 to 20 pounds)

       Recommended payloads

    1 to 6kg (2 to 13 pounds)

    We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

    All stocked items are typically packaged ready for dispatch within 1-2 business days unless the item is a special order item.

    Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but there to give a general indication of the relative time-frames compared to the other services. Courier shipping time-frames are mostly at least double their quoted shipping times. Please also take into consideration the following info when deciding which shipping options you choose. 

    Courier & AirMail Options

    We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.

    Couriers

    Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry, unlike AirMail which is processed by Customs themselves.

    One issue with couriers is their unrealistic estimated timeframes. Those timeframes on our website are automatically generated from the couriers and unfortunately, we can't change that.

    Aramex and Fastway do pickups the day that we have them packaged and their tracking starts from pickup.UPS uses a third-party courier to uplift to the Sydney UPS Distribution Centre. The pickups are daily at lunchtime AEST. It takes 2 -3 business days before the orders are scanned in Sydney and this is when you will first see actual movement in you tracking. After your shipment leaves Australia, you'll find it will get to you quite quickly. 

    Most other couriers are next day pickups and like UPS generally only show tracking movement once they are scanned in Sydney while they are getting ready for departure.

    Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

    Standard AirMail - Estimated international delivery speeds

    Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

    What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

    Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

    After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

    Estimated international delivery speeds for Standard AirMail

    These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country.

    For the most up to date delivery speeds please see the following link https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

    Please bare in mind that time spent in Customs Quarantine is not included in this table.

    Zone Country Standard Airmail

    Zone 1:

    New Zealand

    New Zealand

     

    6-12 business days

    Zone 2:

    China

    China2

     

    10-20 business days

    Zone 3:

    Rest of Asia

    Hong Kong2, 4

     

    12-19 business days

    Indonesia2

     

    17-25 business days

    Japan3

     

    8-18 business days

    Korea2

     

    10-20 business days

    Malaysia2

     

    7-17 business days

    Singapore2

     

    6-15 business days

    Taiwan

     

    7-17 business days

    Thailand2

     

    10-20 business days

    Vietnam

     

    7-17 business days

    Zone 4:

    USA & Canada

    USA2

     

    10-20 business days

    Canada

     

    10-20 business days

    Zone 5:
    Pacific Islands
    Bangladesh

     

    12-18 business days

    Brunei

     

    12-18 business days

    Cook Islands

     

    12-18 business days

    Fiji

     

    12-18 business days

    Kiribati

     

    12-18 business days

    Macao4

     

    12-18 business days

    Micronesia

     

    12-18 business days

    Myanmar

     

    12-18 business days

    Nauru

     

    12-18 business days

    New Caledonia

     

    12-18 business days

    Pakistan

     

    12-18 business days

    Papua New Guinea

     

    12-18 business days

    Philippines

     

    12-18 business days

    Solomon Islands

     

    12-18 business days

    Sri Lanka

     

    12-18 business days

    Timor Leste

     

    12-18 business days

    Tonga

     

    12-18 business days

    Vanuatu

     

    12-18 business days

    Zone 6:

    UK & Ireland

    UK2

     

    9-15 business days

    Ireland2, 3

     

    12-25 business days

    Zone 7:

    Major Europe

    France2

     

    9-20 business days

    Germany2

     

    9-20 business days

    Italy

     

    9-20 business days

    Netherlands2

     

    9-20 business days

    Norway

     

    9-20 business days

    Spain2

     

    9-20 business days

    Sweden2

     

    9-20 business days

    Switzerland

     

    9-20 business days

    Covid-19: 

    Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason we cannot guarantee any quoted delivery time-frame.
    The estimated shipping times generated are optimistic to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
     
    We thank you for your kind patience during this difficult global time.

     

    We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

     

    Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.

     

    Policy

    Scotty Makes Stuff products purchased by our customers are covered by a 12-month warranty against manufacturing defects as well as an initial 30 day, 'no questions asked' return policy.

    Our 'no questions asked' policy lasts 30 days. If for whatever reason you don't like it then return it for a refund. If 30 days have gone by since delivery of your purchase, then, unfortunately, we can’t offer you a refund or exchange.

    To also be eligible for a 'no questions asked' return, your item must be in the same condition that you received it. For further details regarding a return please read the "Refunds" section below.

    The Scotty Makes Stuff '12-month warranty' which covers you against manufacturing defects will replace or repair the defective product if any manufacturing defect arises within 12 months of purchase. If found defective then we will decide to either repair or replace the whole product or just the defective part of the product. Any and all return shipping costs under the '12-month warranty' will be repaid or paid for by Scotty Makes Stuff. If the product failure is found not to be from a manufacturing defect then the customer will be required to pay all shipping and repair or replacement costs.

    If your product is found to be defective on arrival, you will need to make your claim by contacting us within the first 7 days of the delivery date.

    Additional non-returnable items: 
    Gift cards

    To complete your return, we require your order number so we can issue a RA number for the return.

    There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
    Any item that is returned more than 30 days after delivery.

    Cancellations 
    Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund. We also include a $2 bookkeeping fee for cancellations.

    Refunds 

    30 day 'No questions asked' Policy

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 1 week of receipt. We will also notify you of the approval or rejection of your refund. 
    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. 
    Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee (1.1%) will be taken away from the total before the refund is processed.

    Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to: 


    ScottyMakesStuff (RA#34)
    6-8 Albert Lane  
    Taree, New South Wales, 2430 
    Australia

    Email: customerservice@scottymakesstuff.com

    Phone: + 61 2 6500 4760

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you may vary.

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Late or missing refunds (if applicable) 
    If you haven’t received a refund yet, first check your bank account again. 
    Then contact your credit card company, it may take some time before your refund is officially posted. 
    Next, contact your bank. There is often some processing time before a refund is posted. 
    If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

    End of Line Sale items (if applicable) 
    End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

    Custom Built or Prototype items

    Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

    Exchanges (if applicable) 
    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and once we confirm you can send your item to:- Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430 Australia. Ph 02 6500 4760 Email: customerservice@scottymakesstuff.com

    Gifts 
    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

    SHIPPING INFORMATION

    Shipping 

    We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

    All stocked items are typically packaged within 1 business days unless the item is a special order item such as a Glider Pro 3 and it's accessories.

    Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but to give a general indication of the rough time-frames. Please also take into consideration the following info when deciding which shipping options you choose. 

    Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason, we cannot guarantee any quoted delivery time-frame.
    The estimated shipping times generated are optimistic, to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
     
    We thank you for your kind patience during this difficult global time.

     

    If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.

     

    We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.
    Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

    Customs and Duties 
    Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

    Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

    All applicable customs fees, taxes and duties are the sole responsibility of the customer.

    As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

    Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

    If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

    The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

    If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

    We cannot be held responsible for any packages seized by customs.

    For more information on customs and duties charges, please contact your local customs office.

    Goods Deliberately Not Received 
    If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds". Any and all costs to us to return any product that is deliberately not received will come out of any potential refund.

    If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the refund to cover our losses. 

    Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.