Our policy lasts 30 days. This is a 'no questions asked' policy so if for whatever reason you don't like it then return it for a refund.
If 30 days have gone by since you received your purchase, then unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. For further details regarding a return please read the "Shipping Information" section below.
Additional non-returnable items:
To complete your return, we require your order number so we can issue a RA number for the return.
There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee will be taken away from the total before the refund is processed.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
End of Line Sale items (if applicable)
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.
Custom Built or Prototype items
Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 6-8 Albert Lane, Taree, New South Wales, 2430 Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.
We send your purchase with signature on delivery. Typically once in your country it is your countries postal service that delivers your purchase to your address. You will likely find that the postal service of your country will give you more detailed information about your package. Use the supplied tracking number on your postal services tracking webpage for more details. If you are not available to sign for your delivery then you will need to make arrangements to pick it up.
Before shipping back your return you must contact us at the email address email@example.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to:
6-8 Albert Lane
Taree, New South Wales, 2430
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Customs and Duties
Each country determines their own import laws and regulations, and unfortunately we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.
Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.
All applicable customs fees, taxes and duties are the sole responsibility of the customer.
As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.
Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.
If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.
The recipient of merchandise is the importer of record and must comply with all laws and regulations of the destination country.
If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.
We cannot be held responsible for any packages seized by customs.
For more information on customs and duties charges, please contact your local customs office.
Goods Deliberately Not Received
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Shipping". Any and all costs to us to return any products deliberately not received will come out of any potential refund. Please bare in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.