Returns

Policy

Scotty Makes Stuff products purchased by our customers are covered by a 12-month warranty against manufacturing defects as well as an initial 30 day, 'no questions asked' return policy.

Our 'no questions asked' policy lasts 30 days. If for whatever reason you don't like it then return it for a refund. If 30 days have gone by since delivery of your purchase, then, unfortunately, we can’t offer you a refund or exchange.

To also be eligible for a 'no questions asked' return, your item must be in the same condition that you received it. For further details regarding a return please read the "Refunds" section below.

The Scotty Makes Stuff '12-month warranty' which covers you against manufacturing defects will replace or repair the defective product if any manufacturing defect arises within 12 months of purchase. If found defective then we will decide to either repair or replace the whole product or just the defective part of the product. Any and all return shipping costs under the '12-month warranty' will be repaid or paid for by Scotty Makes Stuff. If the product failure is found not to be from a manufacturing defect then the customer will be required to pay all shipping and repair or replacement costs.

If your product is found to be defective on arrival, you will need to make your claim by contacting us within the first 7 days of the delivery date.

Additional non-returnable items: 
Gift cards

To complete your return, we require your order number so we can issue a RA number for the return.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Cancellations 
Customers can cancel their order up until the item is dispatched. Payment gateways charge us a non-refundable fee and we take out 3.9% from the available refund. We also include a $2 bookkeeping fee for cancellations.

Refunds 

30 day 'No questions asked' Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 1 week of receipt. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee (1.1%) will be taken away from the total before the refund is processed.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to: 


ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

Email: customerservice@scottymakesstuff.com

Phone: + 61 2 6500 4760

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive faulty.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and once we confirm you can send your item to:- Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430 Australia. Ph 02 6500 4760 Email: customerservice@scottymakesstuff.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged within 1 business days unless the item is a special order item such as a Glider Pro 3 and it's accessories.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but to give a general indication of the rough time-frames. Please also take into consideration the following info when deciding which shipping options you choose. 

Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason, we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic, to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Customs and Duties 
Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds". Any and all costs to us to return any product that is deliberately not received will come out of any potential refund.

If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the refund to cover our losses. 

Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.