Shipping

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically dispatched within 1 to 2 business days from our Factory to you. 

Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ vastly, and in some rare cases we are seeing even faster deliveries. Even though we will continue to fulfil orders, there are things outside of our control that will affect supply including; shipping delays, supplier delays and potentially, enforced shutdowns from governments or from a staff member contracting Covid-19. We thank you for your kind patience during this difficult global time.

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

All shipments are sent out with Australia Post, and after clearing your local customs, it is passed onto your local postal network for delivery. Once handed onto your postal network, you will be able to use the supplied tracking number with your local postal services tracking system to get in many cases more timely tracking updates.

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that we've seen significant increases in the time spent waiting for clearances by Customs. This time is typically 70% of the total shipping time. For our tracked shipments you will see the item where it leaves Australia from Sydney Airport and then there will be no further information until your local Customs passes the shipment to the local carrier for further delivery.