Shipping

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged ready for dispatch within 1 business days unless the item is a special order item such as a Glider Pro 3 and it's accessories.

Courier & AirMail Options

We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.

Couriers

Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry unlike AirMail which is processed by Customs themselves.

Most Couriers (including UPS, Fedex and Fastway) do pickups the day after being packaged though others do take up to 3 days. 

Apart from Fastway and Aramex, all other couriers use a third party domestic courier to uplift the packages to their Sydney Distribution Centres. It's only once scanned in Sydney that your tracking will start to show movement.

After your shipment leaves Australia, you'll find it will get to you quite quickly. 

Standard AirMail - Estimated international delivery speeds

Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

Estimated international delivery speeds for Standard AirMail

These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country.

For the most up to date delivery speeds please see the following link https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Zone 1 New Zealand* 5-12 business days
Zone 2 China 7-13 business days
Zone 3
Japan 10-22 business days
Korea 7-13 business days
Singapore 7-13 business days
Hong Kong 7-13 business days
Indonesia 7-13 business days
Malaysia 7-13 business days
Thailand 8-13 business days
Zone 4
USA^ 10-25 business days
Canada Seamail 40-60 business days
Zone 5 Pacific Islands 12-16 business days
Zone 6
UK 9-15 business days
Ireland 9-15 business days
Zone 7 Major Europe - see list 9-20 business days
Zone 8 See zones list 9-25 business days
Zone 9 See zones list 9-25 business days

Covid-19: 

Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.

 

Recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.