Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff
Airflo Uno Bundle - ScottyMakesStuff

With the following group of items you can quickly choose the correct parts for your Uno using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Uno. You can of course purchase the parts separately but they won't have the special bundle pricing.

1) Left or Right Uno Add-On Kit

The AirFlo Uno requires one handle to use. The handle is either left or right side and it's not that important which one you choose. If, in the future, you decide to upgrade to a Duo or Uno Plus you would choose the opposite side to match it.

 

2) Left or Right Suspension Module

There's one Suspension Module required and this should match the Uno Add-On Kit side. For further info on the correct spring (Light, Medium or Heavy) please look at the Payload Springs table on the right, or let us know your camera and gimbal and we'll help you decide.

 

3) Uno Gimbal Mount

The Uno gimbal mounts listed in the dropdown menu are compatible to use with the single suspension module. This is for use in the Uno single handed configuration. 

 

4) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

 

5) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the AirFlo as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email as soon as it's dispatched.

 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, around 94% of our sales are international.

All stocked items are typically packaged ready for dispatch within 1-2 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but are there to give a general indication of the relative time-frames compared to the other services. Courier shipping time-frames are mostly at least double their quoted shipping times. Please also take into consideration the following info when deciding which shipping options you choose. 

Courier & AirMail Options

We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.

Couriers

Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry, unlike AirMail which is processed by Customs themselves.

One issue with couriers is their unrealistic estimated timeframes. Those timeframes on our website are automatically generated from the couriers and unfortunately, we can't change that.

Aramex and Fastway do pickups the day that we have them packaged and their tracking starts from pickup.UPS uses a third-party courier to uplift to the Sydney UPS Distribution Centre. The pickups are daily at lunchtime AEST. It takes 2 -3 business days before the orders are scanned in Sydney and this is when you will first see actual movement in you tracking. After your shipment leaves Australia, you'll find it will get to you quite quickly. 

Most other couriers are next day pickups and like UPS generally only show tracking movement once they are scanned in Sydney while they are getting ready for departure.

Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Standard AirMail - Estimated international delivery speeds

Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

Estimated international delivery speeds for Standard AirMail

These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country. 

For the most up to date delivery speeds please see the following link https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Please bare in mind that time spent in Customs Quarantine is not included in this table.

Last updated September 2020.

Zone Country Standard Airmail

Zone 1:

New Zealand

New Zealand

 

6-12 business days

Zone 2:

China

China2

 

10-20 business days

Zone 3:

Rest of Asia

Hong Kong2, 4

 

12-19 business days

Indonesia2

 

17-25 business days

Japan3

 

8-18 business days

Korea2

 

10-20 business days

Malaysia2

 

7-17 business days

Singapore2

 

6-15 business days

Taiwan

 

7-17 business days

Thailand2

 

10-20 business days

Vietnam

 

7-17 business days

Zone 4:

USA & Canada

USA2

 

10-20 business days

Canada

 

10-20 business days

Zone 5:
Pacific Islands
Bangladesh

 

12-18 business days

Brunei

 

12-18 business days

Cook Islands

 

12-18 business days

Fiji

 

12-18 business days

Kiribati

 

12-18 business days

Macao4

 

12-18 business days

Micronesia

 

12-18 business days

Myanmar

 

12-18 business days

Nauru

 

12-18 business days

New Caledonia

 

12-18 business days

Pakistan

 

12-18 business days

Papua New Guinea

 

12-18 business days

Philippines

 

12-18 business days

Solomon Islands

 

12-18 business days

Sri Lanka

 

12-18 business days

Timor Leste

 

12-18 business days

Tonga

 

12-18 business days

Vanuatu

 

12-18 business days

Zone 6:

UK & Ireland

UK2

 

9-15 business days

Ireland2, 3

 

12-25 business days

Zone 7:

Major Europe

France2

 

9-20 business days

Germany2

 

9-20 business days

Italy

 

9-20 business days

Netherlands2

 

9-20 business days

Norway

 

9-20 business days

Spain2

 

9-20 business days

Sweden2

 

9-20 business days

Switzerland

 

9-20 business days

Covid-19: 

Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ significantly. For this reason we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic to say the least. Most courier shipments are taking at least twice as long due to Covid-19 slowdowns. 
 
We thank you for your kind patience during this difficult global time.

 

Other Shipping Information

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case, we will select a courier of similar value that services your address.

Customs and Duties 

As we manufacture and ship from Australia, there are a number of countries that are exempt from Customs charges due to free trade agreements.

Countries with Free Trade Agreements with Australia

US, Japan, China, New Zealand, South Korea, Singapore, Thailand, Malaysia, Hong Kong, Chile, Peru, Indonesia and most Pacific Island Countries. This list may change over time so for the most up to date information please refer to this DFAT website.

Other Countries

For all other countries, you will find that recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.

Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 

If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds".

Any and all costs to us to return any product that is deliberately not received will come out of any potential refund. Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

Note: If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the potential refunds to cover our losses. 

Policy

30 Day 'No Questions Asked' Policy:

Scotty Makes Stuff products purchased by our customers are covered by a 12-month warranty against manufacturing defects as well as an initial 30 day, 'no questions asked' return policy.

Our 'no questions asked' policy lasts 30 days. If for whatever reason you don't like it then return it for a refund. If 30 days have gone by since delivery of your purchase, then, unfortunately, we can’t offer you a refund or exchange.

To also be eligible for a 'no questions asked' return, your item must be in the same condition that you received it. For further details regarding a return please read the "Refunds" section below.

12-month warranty:

The Scotty Makes Stuff '12-month warranty' which covers you against manufacturing defects will replace or repair the defective product if any manufacturing defect arises within 12 months of purchase. If found defective then we will decide to either repair or replace the whole product or just the defective part of the product. Any and all return shipping costs under the '12-month warranty' will be repaid or paid for by Scotty Makes Stuff. If the product failure is found not to be from a manufacturing defect then the customer will be required to pay all shipping and repair or replacement costs.

Dead On Arrival:

If your product is found to be defective on arrival, you will need to make your claim by contacting us within the first 7 days of the delivery date.

Non-Transferable Pricing:

All pricing is correct at the time of purchase and any subsequent pricing is non-transferable. 

Additional non-returnable items: 
Gift cards

To complete your return, we require your order number so we can issue a RA number for the return.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Cancellations 
Customers can cancel their order up until 2 hours before their order is dispatched. 

Refunds 

30 day 'No questions asked' Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 1 week of receipt. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee (1.1%) will be taken away from the total before the refund is processed.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to: 


ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

Email: customerservice@scottymakesstuff.com

Phone: + 61 2 6500 4760

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive in a faulty condition.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and once we confirm you can send your item to:- Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430 Australia. Ph 02 6500 4760 Email: customerservice@scottymakesstuff.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged within 1 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but to give a general indication of the rough time-frames. Please also take into consideration the following info when deciding which shipping options you choose. 

Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason, we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic, to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case, we will select a courier of similar value that services your address.

Customs and Duties 

Countries with Free Trade Agreements with Australia are generally exempt from import duties. At the time of writing these include;- United States, Japan, New Zealand, South Korea, Hong Kong, Malaysia, Indonesia, Peru, Chile, Thailand, China, Brunei, Burma, the Philippines, Cambodia and Vietnam.

Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds". Any and all costs to us to return any product that is deliberately not received will come out of any potential refund.

If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all or part of the refund to cover our losses. 

Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

Airflo Uno Bundle

AU

Tax included. Shipping calculated at checkout.

Intro

Introduction

The AirFlo Uno is a great value, ultra-compact and lightweight single handle single suspension 4th axis stabilizer built to make your bumpy gimbal footage buttery smooth.

We've taken out the 'fluff' and added all the best bits from our popular stabilizers and distilled it down into this new ultra-compact and lightweight 4th axis or z-axis stabilizer - and it's also the best 'bang for your buck' 4th axis stabilizer on the market by a long shot! 

Using the same gimbal mounts from the Glider Pro 3 Uno range it's made to fit almost all the small to medium size handheld gimbals from DJI, Zhiyun, Moza, Feiyu and the list goes on!

Bundles

Bundles on Special

More

More Details

We're incredibly proud of this design!

The design goals were to reduce the weight and packing bulk by over half while still achieving great smoothing from the softest all the way to the craziest filming movements.

  • Its packed size is one quarter the size of the Compact Pro and half that of the Pro 3 Uno
  • It's less than half the weight of the Pro 3 Uno
  • We redesigned the bounce damping into a compact form using PTFE to give 'fluid-like' damping without the extra bulk and the expense.
  • We added special stainless steel bearings to make it glide even softer.
  • We made it strong but light with specialised internal strengthening
  • This is our most refined geometry yet - all payloads give silky smooth iso-elastic suspension. 
  • NEW! Handle now comes with 1/4-20 attachment point 

With practice using the AirFlo Uno, you’ll be able to achieve footage that is at least 15% smoother than the Compact Pro model and almost as smooth as our Glider Pro 3 Uno models in a much lighter rig. Once you master it you can even achieve footage that looks like it’s shot on rails! We have a comprehensive user guide to get you up and running as quickly as possible.

Gimbal Mounts

All adaptors can be inverted in seconds for an under-slung gimbal position.

Here's a list of the different size mounts and what gimbals they fit. Additional gimbal adaptors can be purchased separately.

Adaptor - suits circular handles sized:-  Gimbals
Small 24mm to 28mm  (15/16" - 1 1/8")  Feiyu MG V2
Medium 32mm to 36mm (1-1/4" - 1-7/16") Crane Plus, V2, V1, M, Moza Air and many more
Large 36mm to 42mm (1-3/8" - 1-5/8") Zhiyun Crane M2, Feiyu AK2000/AK4000, GoPro Karma 
X Large 42mm to 48mm (1-5/8" - 1 7/8") Crane 2, Ikan Pivot, Ikan DS2-A,  Axler WISP-20M
Non-Circular Handle Gimbals
DJI Ronin S & SC - due to the weight of the Ronin S the Uno is only practical if you fly a very light camera an lens (under 600g)
Base Mount with single 1/4-20 screw - suits most handheld gimbals
Base Mount with single 3/8" screw

Payload Springs

The AirFlo Uno 4th axis stabilizer has a choice of 3 different springs - Light,  Medium & Heavy.  

There is overlap between the 3 springs so you may have two springs that will work with your payload. In that case, always choose the spring that is the heavier of the two options as this will provide the best smoothing for your payload. 

The payload weight is worked out by adding all your equipment that is mounted to the 4th axis stabilizer (i.e. camera, gimbal, follow focus servo, etc). 

Spring Payload Range Rig Types 
Heavy 1.3kg - 3.3kg (2.8 - 7.2pounds) compact camera, light mirrorless
Medium 0.4kg - 1.6kg (0.9 - 3.5 pounds) Large Smartphone, action cam
Light 200g to 650g  (0.5 - 1.4pounds) Small Smartphone

An Ultra-Compact  Powerhouse

I think the huge plus for me is that I can take everything I need for a shoot; lights, audio recorder etc. and it all fits in a backpack so there’s no need for an assistant. But the real biggie is that you’ll be hard-pressed to see the difference between footage shot on the new AirFlo Uno rig and the footage shot on a system totalling many thousands.

Some other important features;- 

  • It’s built extra tough for the rigours of day to day use 
  • It fits all the gimbal mounts from the Glider Pro 3 Uno range
  • It’s been designed to be quiet so your audio won’t be ruined by the creaks and squeaks that those cheap Z stabilizers have.
  • Folds down to ultra-compact size for those times when backpack space is tight!
  • You can leave the tools at home with virtually tool-less adjustments in only seconds, not minutes
  • A wide range of payloads
  • Adjustable damping - from hard action to soft shots
  • Load adjuster to adapt to your rig
  • Adjust in seconds from upright to mid-height to low (briefcase) mode with an under-slung gimbal
  • Get buttery smooth footage with ease
  • NEW! Handle now comes with 1/4-20 attachment point
  • Built super tough from lightweight engineering polymers - Only 0.35kg (0.8 pounds)
  • Comes almost fully assembled 

 Specs Etc.

Guides & Downloads

Quick-Start Guide for AirFlo Uno

User Guide for AirFlo Uno

 

Specifications

Weight - excluding extras 0.35kg (0.8 pounds)

Operating Temperature Range

-18C to 50C (0F-120F)
Payloads (Camera, gimbal and any extras)

Recommended payloads for best smoothing

Light Spring

Medium Spring

Heavy Spring

 

250g to 500g (0.55 - 1.1pounds)

0.45kg - 1.2kg (1 - 2.6 pounds)

1.3kg - 2.1kg (2.8 - 4.6pounds)

Working payloads (Min to Max)  

Light

Medium

Heavy

 

200g to 650g (0.5 - 1.4pounds)

0.4kg - 1.6kg (0.9 - 3.5 pounds)

1.1kg - 3.3kg (2.4 - 7.2pounds)

With the following group of items you can quickly choose the correct parts for your Uno using the drop down menus. By default, the tick boxes can't be 'unticked' as all parts are mandatory for putting together the Uno. You can of course purchase the parts separately but they won't have the special bundle pricing.

1) Left or Right Uno Add-On Kit

The AirFlo Uno requires one handle to use. The handle is either left or right side and it's not that important which one you choose. If, in the future, you decide to upgrade to a Duo or Uno Plus you would choose the opposite side to match it.

 

2) Left or Right Suspension Module

There's one Suspension Module required and this should match the Uno Add-On Kit side. For further info on the correct spring (Light, Medium or Heavy) please look at the Payload Springs table on the right, or let us know your camera and gimbal and we'll help you decide.

 

3) Uno Gimbal Mount

The Uno gimbal mounts listed in the dropdown menu are compatible to use with the single suspension module. This is for use in the Uno single handed configuration. 

 

4) Just add the bundle to your cart and your all set. Just be aware that this bundle is discounted so if you remove any of the items in your cart then the discount will also be removed.

 

5) Finally, after adding the bundle to your cart look further down the page to the recommended accessories for the AirFlo as these are what customers have typically bought with their AirFlo's. And that's it! We'll get to work on your order and send you an email as soon as it's dispatched.

 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, around 94% of our sales are international.

All stocked items are typically packaged ready for dispatch within 1-2 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but are there to give a general indication of the relative time-frames compared to the other services. Courier shipping time-frames are mostly at least double their quoted shipping times. Please also take into consideration the following info when deciding which shipping options you choose. 

Courier & AirMail Options

We offer a range of international and domestic Courier Services for speedy and efficient delivery as well as the budget option of the much slower Standard AirMail.

Couriers

Apart from the consistent tracking and reliable service you expect from couriers, you'll also see much faster entry into countries as they quickly handle their own Customs entry, unlike AirMail which is processed by Customs themselves.

One issue with couriers is their unrealistic estimated timeframes. Those timeframes on our website are automatically generated from the couriers and unfortunately, we can't change that.

Aramex and Fastway do pickups the day that we have them packaged and their tracking starts from pickup.UPS uses a third-party courier to uplift to the Sydney UPS Distribution Centre. The pickups are daily at lunchtime AEST. It takes 2 -3 business days before the orders are scanned in Sydney and this is when you will first see actual movement in you tracking. After your shipment leaves Australia, you'll find it will get to you quite quickly. 

Most other couriers are next day pickups and like UPS generally only show tracking movement once they are scanned in Sydney while they are getting ready for departure.

Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case we will select a courier of similar value that services your address.

Standard AirMail - Estimated international delivery speeds

Standard Airmail uses Australia Post to get your package to Sydney where it is handed over to a third party for the freight to your country. At the handover point, we don't see any tracking until your Customs Service hands the package over to your countries mail service.

What happens typically, is the third party delivers the package to your countries International Freight Arrivals.

Fun Fact: While actually being within your country's border, until it has been cleared by customs, your package is officially in an international zone.

After arrival, most countries place your package into Quarantine as a measure to prevent their Customs staff from contracting the Coronavirus while clearing foreign goods. This quarantine period depends on your country but it could be just days and in some cases a number of weeks. 

Estimated international delivery speeds for Standard AirMail

These estimates are a rough guide and shipping conditions and speeds can change without notice. They don't include the time spent getting to Sydney as well as the time spent in Quarantine and Customs in your country. 

For the most up to date delivery speeds please see the following link https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international

Please bare in mind that time spent in Customs Quarantine is not included in this table.

Last updated September 2020.

Zone Country Standard Airmail

Zone 1:

New Zealand

New Zealand

 

6-12 business days

Zone 2:

China

China2

 

10-20 business days

Zone 3:

Rest of Asia

Hong Kong2, 4

 

12-19 business days

Indonesia2

 

17-25 business days

Japan3

 

8-18 business days

Korea2

 

10-20 business days

Malaysia2

 

7-17 business days

Singapore2

 

6-15 business days

Taiwan

 

7-17 business days

Thailand2

 

10-20 business days

Vietnam

 

7-17 business days

Zone 4:

USA & Canada

USA2

 

10-20 business days

Canada

 

10-20 business days

Zone 5:
Pacific Islands
Bangladesh

 

12-18 business days

Brunei

 

12-18 business days

Cook Islands

 

12-18 business days

Fiji

 

12-18 business days

Kiribati

 

12-18 business days

Macao4

 

12-18 business days

Micronesia

 

12-18 business days

Myanmar

 

12-18 business days

Nauru

 

12-18 business days

New Caledonia

 

12-18 business days

Pakistan

 

12-18 business days

Papua New Guinea

 

12-18 business days

Philippines

 

12-18 business days

Solomon Islands

 

12-18 business days

Sri Lanka

 

12-18 business days

Timor Leste

 

12-18 business days

Tonga

 

12-18 business days

Vanuatu

 

12-18 business days

Zone 6:

UK & Ireland

UK2

 

9-15 business days

Ireland2, 3

 

12-25 business days

Zone 7:

Major Europe

France2

 

9-20 business days

Germany2

 

9-20 business days

Italy

 

9-20 business days

Netherlands2

 

9-20 business days

Norway

 

9-20 business days

Spain2

 

9-20 business days

Sweden2

 

9-20 business days

Switzerland

 

9-20 business days

Covid-19: 

Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ significantly. For this reason we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic to say the least. Most courier shipments are taking at least twice as long due to Covid-19 slowdowns. 
 
We thank you for your kind patience during this difficult global time.

 

Other Shipping Information

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case, we will select a courier of similar value that services your address.

Customs and Duties 

As we manufacture and ship from Australia, there are a number of countries that are exempt from Customs charges due to free trade agreements.

Countries with Free Trade Agreements with Australia

US, Japan, China, New Zealand, South Korea, Singapore, Thailand, Malaysia, Hong Kong, Chile, Peru, Indonesia and most Pacific Island Countries. This list may change over time so for the most up to date information please refer to this DFAT website.

Other Countries

For all other countries, you will find that recent changes to the way that worldwide Customs services process shipments valued under $1000 has meant that in many countries, there will be import duties for you to pay before your shipment is delivered. Please see our Terms & Conditions for more details.

Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 

If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds".

Any and all costs to us to return any product that is deliberately not received will come out of any potential refund. Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.

Note: If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all of the potential refunds to cover our losses. 

Policy

30 Day 'No Questions Asked' Policy:

Scotty Makes Stuff products purchased by our customers are covered by a 12-month warranty against manufacturing defects as well as an initial 30 day, 'no questions asked' return policy.

Our 'no questions asked' policy lasts 30 days. If for whatever reason you don't like it then return it for a refund. If 30 days have gone by since delivery of your purchase, then, unfortunately, we can’t offer you a refund or exchange.

To also be eligible for a 'no questions asked' return, your item must be in the same condition that you received it. For further details regarding a return please read the "Refunds" section below.

12-month warranty:

The Scotty Makes Stuff '12-month warranty' which covers you against manufacturing defects will replace or repair the defective product if any manufacturing defect arises within 12 months of purchase. If found defective then we will decide to either repair or replace the whole product or just the defective part of the product. Any and all return shipping costs under the '12-month warranty' will be repaid or paid for by Scotty Makes Stuff. If the product failure is found not to be from a manufacturing defect then the customer will be required to pay all shipping and repair or replacement costs.

Dead On Arrival:

If your product is found to be defective on arrival, you will need to make your claim by contacting us within the first 7 days of the delivery date.

Non-Transferable Pricing:

All pricing is correct at the time of purchase and any subsequent pricing is non-transferable. 

Additional non-returnable items: 
Gift cards

To complete your return, we require your order number so we can issue a RA number for the return.

There are certain situations where only partial refunds are granted (if applicable) such as items with obvious signs of use, any item not in its original condition, is damaged or missing parts for reasons not due to our error. 
Any item that is returned more than 30 days after delivery.

Cancellations 
Customers can cancel their order up until 2 hours before their order is dispatched. 

Refunds 

30 day 'No questions asked' Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item within 1 week of receipt. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 1 week. 
Any non-refundable merchant fees (such as PayPal fees) together with a small administrative fee (1.1%) will be taken away from the total before the refund is processed.

Before shipping back your return you must contact us at the email address customerservice@scottymakesstuff.com to receive a Return Authorisation (RA) number. To then return your product, mark the received RA number on the address label (e.g. RA#34). You should mail your product to: 


ScottyMakesStuff (RA#34)
6-8 Albert Lane  
Taree, New South Wales, 2430 
Australia

Email: customerservice@scottymakesstuff.com

Phone: + 61 2 6500 4760

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of our original shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at shipping@scottymakesstuff.com.

End of Line Sale items (if applicable) 
End of Line Sale items are not generally able to be refunded or replaced unless they arrive faulty. Note: This does not apply to Regular Sale items.

Custom Built or Prototype items

Custom Built or Prototype items are not generally able to be refunded or replaced unless they arrive in a faulty condition.

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customerservice@scottymakesstuff.com and once we confirm you can send your item to:- Scotty Makes Stuff, 6-8 Albert Lane, Taree, New South Wales, 2430 Australia. Ph 02 6500 4760 Email: customerservice@scottymakesstuff.com

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

SHIPPING INFORMATION

Shipping 

We are an Australian manufacturer producing our own designs and shipping our products from our Factory in NSW. Australia. We ship direct to our customers all around the world. In fact, 94% of our sales are international.

All stocked items are typically packaged within 1 business days unless the item is a special order item.

Due to the sometimes uncertain nature of international shipping, the delivery timeframes are not guaranteed but to give a general indication of the rough time-frames. Please also take into consideration the following info when deciding which shipping options you choose. 

Covid-19: Due to the worldwide effects that Covid-19 has had on shipping times these guidelines may differ. Recently, courier pick-ups have taken 2 to 4 days due to Covid-19 measures. For this reason, we cannot guarantee any quoted delivery time-frame.
The estimated shipping times generated are optimistic, to say the least. Most courier shipments that quote around 2 to 5 business days are taking at least twice as long due to Covid-19 slowdowns. Couriers quoting 6+ days tend to not be as overstated though in the current pandemic, you still need to be prepared for around a doubling of the delivery time-frames.
 
We thank you for your kind patience during this difficult global time.

 

If you are not available to sign for your delivery then you will need to make arrangements to have it re-delivered or to pick it up.

 

We often get asked if we sell via Amazon or local distributors, but the markup that these middlemen add to the price is too much so we decided to deal direct, factory to you, to bring the costs down.
Occasionally, we find that a courier that you've selected, won't ship to your address when we start processing your order. In this case, we will select a courier of similar value that services your address.

Customs and Duties 

Countries with Free Trade Agreements with Australia are generally exempt from import duties. At the time of writing these include;- United States, Japan, New Zealand, South Korea, Hong Kong, Malaysia, Indonesia, Peru, Chile, Thailand, China, Brunei, Burma, the Philippines, Cambodia and Vietnam.

Each country determines its own import laws and regulations, and unfortunately, we do not have the ability to determine or quote any import fees, taxes, duties, or tariffs.

Our international shipping rates do not include any import taxes, customs duties or fees that may arise when a shipment reaches the destination country.

All applicable customs fees, taxes and duties are the sole responsibility of the customer.

As per Australian Consumer Law, we cannot and do not misrepresent shipments as “Gift” or devalue the total retail cost of a product(s) to avoid customs & duties fees.

Unfortunately, we cannot refund your original domestic & international shipping charges. Additionally, we do not refund customs, duties, taxes, VAT, or tariffs.

If you refuse a shipment because of unexpected import fees, the original shipping cost, plus any brokerage, customs, duty, taxes incurred by us on your behalf, as well as any return shipping charges will not be refunded.

The recipient of the merchandise is the importer of record and must comply with all laws and regulations of the destination country.

If a package is refused or returned to us due to inaccurate address information, determined undeliverable, or declined at customs, the original shipping fees are non-refundable. The buyer assumes shipping costs associated with re-shipping of merchandise prior to re-shipment.

We cannot be held responsible for any packages seized by customs.

For more information on customs and duties charges, please contact your local customs office.

Goods Deliberately Not Received 
If you choose not to receive your purchase or do not make a reasonable effort to receive or follow up and procure your purchase then you may forfeit your opportunity to receive a refund. It is your responsibility to pay for the return shipping as outlined above under "Refunds". Any and all costs to us to return any product that is deliberately not received will come out of any potential refund.

If the original shipping plus the cost of returning the item to us is more than cost of the order then we have the right to abandon the shipment and recoup all or part of the refund to cover our losses. 

Please bear in mind that some shipping services may take a very long time to return your purchase such that your refund time-frame may expire during the return shipping.